Just Breathe is part of our core service offering to clients and has been developed to offer enforcement agents an alternative route, where continuing with a visit is not suitable (assessed using our Doorstep Vulnerability Toolkit).
If they choose to withdraw from the visit, they can employ Just Breathe, which comprises:
- The most comprehensive signposting in the industry - the agent can refer the customer to a specialist support service (not only debt advice, but domestic violence, economic abuse, mental health, bereavement etc).
- An informal breathing space – Just gives additional time to customers to pay off debts, while they seek the relevant support
- Advanced standards and oversight – we provide full transparency to clients around body worn video, reconcile all video files and visits, and hold regular reviews with clients
