We use adaptive AI to help some of the largest clients in the world select the proper debt treatment for their customers and, where required, provide managed access to an integrated network of suppliers across debt recovery, litigation and enforcement.

Our solutions are designed to protect brands, save costs and generate better financial returns.

Find out more about how we help our clients


Baroness Meacher

House of Lords

The House of Lords thank Just

The House of Lords for the United Kingdom thank Just for driving the government to clarify the legal position on charging enforcement fees: 

“I, like others, want to thank Just for pursuing this issue on behalf of these very vulnerable people; thank you also to the Minister and Nobel Lords who have stayed around waiting for this debate. Thank you all”.

Carlos Osorio

Chief Executive Officer

Who we are

“We use our advanced data science and adaptive AI technology, JustIQ, to help clients develop the right treatment strategies - boosting customer engagement and maximising portfolio returns. For clients seeking a managed solution, JustMS connects to a trusted and accredited network of debt recovery, litigation, and enforcement partners.

We believe customers behind on payments should be treated fairly and with understanding. Those who can pay should be encouraged to do so, while vulnerable customers or those in financial hardship deserve empathy and the right support.

These values are built into our solutions to ensure customers are treated fairly while helping clients protect their reputation and improve their financial returns.”

  • Our story
  • Our team
  • Our awards
  • Our mission
  • Careers

Jamie Waller

Founder

Our story

“Just was founded to create a modern approach to how clients that wish do things differently, manage problem debt - combining advanced decision frameworks developed through AI with seamless access to a trusted network of debt recovery, litigation, and enforcement partners.

We’ve built a team of industry-leading experts and invested heavily in proprietary technology solutions, positioning us to help clients maximise returns while delivering fair and responsible outcomes.

As a proud B Corp, we’re committed to balancing purpose and profit. We carefully consider the impact of every decision on our people, customers, partners, community, and the environment. We are part of a global movement using business as a force for good.”

Jason Incles

Chair

What we do

“We offer flexible solutions to help clients resolve problem debt - whether through cutting-edge adaptive AI, a managed service, or a combination of both.

JustIQ, our decision science and adaptive AI technology, empowers clients to analyse portfolios, forecast ROI, choose the right treatment strategies, and engage customers more effectively - encouraging payments while identifying those who need additional support.

For clients seeking a managed solution, JustMS connects seamlessly to a trusted network of debt recovery, litigation, and enforcement partners, delivering fast results, strong financial returns, and full transparency throughout the customer journey.”

  • What we do
  • JustIQ – Adaptive AI Technology
  • JustMS – Managed Service

Victoria Oliver

Director of Client Development

Who we help

"We support some of the largest utilities, financial services, legal firms, and government organisations in resolving all types of debt - whether consumer, residential, business, or commercial.

Our team brings deep industry expertise and works closely with clients to understand their challenges, offering decision frameworks and tailored treatment strategies. For clients seeking a managed service approach, JustMS provides seamless access to a trusted network of debt recovery, litigation, and enforcement partners.

We know that off-the-shelf solutions don’t work for every client and that data without decisions is of little to no value. That’s why we offer flexible options to fit client’s needs:

- JustIQ – Adaptive Technology for smarter debt strategies, decision frameworks, financial forecasting and actionable outcomes.

JustMS – Managed access to our network of debt recovery, litigation and enforcement specialists allowing split strategy optimisation, recycle supplier strategies and a - one partner, total responsibility approach."

Mike Dugand

Chief Technology Officer

Data and technology

“We harness the power of advanced data science, adaptive AI and technology to help clients engage more effectively with customers who are behind on payments - encouraging those who can pay to do so, while providing support to those who need it.

Our data scientists and AI copilots have developed proprietary data models and intelligent decision frameworks that use adaptive AI and machine learning to analyse debt portfolios and recommend the most effective treatment strategies and forecast financial returns. This ensures the right activity is undertaken for better outcomes.

Our engineers have built dynamic technology platforms that continuously learn and improve. By leveraging real-time outcome data, our AI adaptive models refine strategies to increase recoveries while maintaining fairness and compliance by removing common typical AI generated bias’s.

Through our technology, clients get access to an integrated network of trusted service providers and a seamless platform to manage, monitor, and optimise every stage of the resolution process”.

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    Data and technology